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Technical Support Agent

Summary


We re large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

CDK Global/ELEAD1ONE, the fastest growing CRM software company in the automotive industry, is currently looking for motivated and experienced Support Technicians to join our Team located in the Niceville, Florida area. Our Technology Office supports clients nationwide on a variety of software and hardware products. Our ideal candidate will have previous experience in software utilization, working in a Support Technician position and has a passion for technical customer service.

Position Requirements

  • Excellent Customer Service and phone skills
  • Able to negotiate alternatives, know when to escalate a problem, or when to ask for assistance
  • Proficiency with Microsoft Windows Operating Systems: XP, Vista, Windows 7 and Windows 8.
  • Intermediate level experience with Internet Browsers, including Internet Explorer, Firefox, Google Chrome, Safari
  • Experience with PC remote control software, i. e. LogMeIn, PC-Anywhere, Etc
  • Analytical problem solving skills

Effective January 1, 2019 - benefits will be effective 1st day of employment including medical, dental, vision, 401K match, tuition reimbursement, and paid time off to name a few.

The office is located at 4588 E Highway 20, Niceville, FL 32578



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