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Help Desk Technician

Job Description:
CACI is currently seeking a Part Time Help Desk Technician to work in Niceville, FL!
Employee will primarily be involved in taking calls and providing remote technical support for Federal Aviation Administration (FAA) users. Employee will also be interfacing with Tier-2 and local support staff at various FAA supported sites throughout the nation and its territories. Employee will possibly be tasked with the creation and maintenance of support documentation provided in a knowledgebase.
The employee's work will be performed as directed by the employee's supervisor in accordance with established procedures, the Staff Work Instruction and with applicable policies and guidance from the FAA customer.
Duties and RESPONSIBILITIES:
Employee will assist customers experiencing issues with accessing or utilizing FAA computer resources. They will resolve routine and minor technical problems related to computers, Local Area Network (LAN) servers, and telecommunications. The employee will exercise judgment in escalating incidents to the appropriate personnel as the tier two level as well as document incidents using automated incident management software.
The employee will create documentation to be added to the knowledgebase as needed. They will process email assistance requests sent to the NSC Inbox and perform other duties as assigned by supervisor
Must have excellent analytical skills
Excellent written and verbal communication skills
Ability to troubleshoot technical and complex computer/network related issues
Must enjoy assisting people in need of technical assistance in a tactful manner
Ability to accurately recall policies and procedures
Ability to multitask
Ability to perform and complete special projects
Required Qualifications:
The clearance level required is dependent on the type of clearance supported by our client.
Typically requires associate's degree or equivalent and two to four years of related experience.
High School Diploma
Minimum of 3 years of helpdesk experience or informational technology related field
Type 15-20 words per minute
HDI CSR Certification (within 3 months of hire)
EDUCATION & EXPERIENCE:
Typically requires high school diploma or equivalent, and one to two years of related experience.
PHYSICAL DEMANDS:
Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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