Hotel Front Desk Agent
AON Hospitality Group AON Hospitality Group Niceville, FL Niceville, FL Full-time Full-time $14 - $16 an hour $14 - $16 an hour 1 day ago 1 day ago 1 day ago About us AON Hospitality Group is a local owner/operator in Florida.
We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.
Our work environment includes:
Growth opportunities Company perks Lively atmosphere Safe work environment PURPOSE OF JOB Provide daily front-of-house guest services including all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines.
Coordinate guest services and operations of the front-of-house with all hotel departments.
Ensure guest service standards are maintained.
Essential Functions:
Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
Ensure proper execution of brand loyalty program ensuring sign-up initiatives are being met.
Answering the phone to assist guests and other callers Checking guests in/out of their rooms following the proper credit card procedures and brand guidlelines Maintain a professional appearance and positive demeanor Responsible for day-to-day assignments Responsible for remaining highly visible to guests and providing additional support and responding to emergencies.
Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the front office are adhered to including:
o Handling of the front desk bank, paid-outs, and deposit preparation o Review all in-house, reservations and cancellations to ensure they are executed correctly o Review future bookings, groups, tours and events and plan accordingly o o Key control of Vendor and guest key assignments o Process any room damage claims and all follow-up Meet company and brand training requirements and guidelines.
Other duties as assigned.
SCOPE Provide exceptional guest experience to all guests, vendors and visitors.
Work in an organized, safe, professional and positive work environment.
KNOWLEDGE AND SKILLS:
Must have Valid Driver's License A minimum of 2 years' experience in Front Desk Hotel, or similar position Strong computer skills including Microsoft Office and web-based hotel software and applications Proficient in time management; the ability to organize and manage multiple priorities Ability to take initiative and effectively adapt to changes Excellent verbal and written communication skills Ability to work independently and without supervision Proven ability to achieve set goals and objectives Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs Job Type:
Full-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Work setting:
In-person
Experience:
Front desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.
Our work environment includes:
Growth opportunities Company perks Lively atmosphere Safe work environment PURPOSE OF JOB Provide daily front-of-house guest services including all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines.
Coordinate guest services and operations of the front-of-house with all hotel departments.
Ensure guest service standards are maintained.
Essential Functions:
Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
Ensure proper execution of brand loyalty program ensuring sign-up initiatives are being met.
Answering the phone to assist guests and other callers Checking guests in/out of their rooms following the proper credit card procedures and brand guidlelines Maintain a professional appearance and positive demeanor Responsible for day-to-day assignments Responsible for remaining highly visible to guests and providing additional support and responding to emergencies.
Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the front office are adhered to including:
o Handling of the front desk bank, paid-outs, and deposit preparation o Review all in-house, reservations and cancellations to ensure they are executed correctly o Review future bookings, groups, tours and events and plan accordingly o o Key control of Vendor and guest key assignments o Process any room damage claims and all follow-up Meet company and brand training requirements and guidelines.
Other duties as assigned.
SCOPE Provide exceptional guest experience to all guests, vendors and visitors.
Work in an organized, safe, professional and positive work environment.
KNOWLEDGE AND SKILLS:
Must have Valid Driver's License A minimum of 2 years' experience in Front Desk Hotel, or similar position Strong computer skills including Microsoft Office and web-based hotel software and applications Proficient in time management; the ability to organize and manage multiple priorities Ability to take initiative and effectively adapt to changes Excellent verbal and written communication skills Ability to work independently and without supervision Proven ability to achieve set goals and objectives Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs Job Type:
Full-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Work setting:
In-person
Experience:
Front desk:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
